Please read this Policy before using the Site or submitting any personal information. By using the Site, you are accepting the practices described in this Policy.
Note: the privacy practices set forth in this Policy are for this Site only. If you link to other websites, please review the privacy policies posted at those web sites.
EU-U.S. & Swiss-US Privacy Shield
CLX® participates in and has certified its compliance with the EU-U.S. and the Swiss-US Privacy Shield Framework. CLX is committed to subjecting all personal data received from European Union (EU) member countries and Switzerland, in reliance on the Privacy Shield Framework, to the Framework’s applicable Principles. To learn more about the Privacy Shield Framework, visit the U.S. Department of Commerce’s Privacy Shield List.
Pursuant to the Privacy Shield Framework, CLX is responsible for the processing of personal data it receives and subsequently transfers to a third party acting as an agent on its behalf. CLX complies with the Privacy Shield Principles for all onward transfers of personal data from the EU and Switzerland, including the onward transfer liability provisions.
With respect to personal data received or transferred pursuant to the Privacy Shield Framework, CLX is subject to the regulatory enforcement powers of the U.S. Federal Trade Commission. In certain situations, CLX may be required to disclose personal data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements. If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact our U.S.-based third party dispute resolution provider (free of charge) at https://www.jamsadr.com/eu-us-privacy-shield.
CLX has further committed to cooperate with EU data protection authorities (DPAs) and the Swiss Federal Data Protection and Information Commissioner for Swiss employee with regard to unresolved Privacy Shield complaints concerning human resources data transferred from the EU and Switzerland in the context of the employment relationship. Under certain conditions, more fully described on the Privacy Shield website, you may be entitled to invoke binding arbitration when other dispute resolution procedures have been exhausted.
Collection of Information
We collect personally identifiable information, like names, e-mail addresses, etc. (“PII”), from our employees and through publicly available data. We do not share, sell, rent or trade PII with third parties for their promotional purposes, and if you would like a copy of your PII that CLX has in its possession please contact CLX through our website (https://www.clxlogistics.com/contact/).
As is true of most websites, we gather certain information automatically. This information may include Internet protocol (IP) addresses, browser type, Internet service provider (ISP), referring/exit pages, the files viewed on our site (e.g., HTML pages, graphics, etc.), operating system, date/time stamp, and/or clickstream data to analyze trends in the aggregate and administer the site.
We will share your personal information with third parties only in the ways that are described in this Policy.
We may use other third parties to provide various services, such as shipping and delivery of goods. When, pursuant to the requested services, you utilize any of the services listed above, we will share only that PII which is relevant to the specific services being provided by the third party. These third parties are prohibited from using your PII for any other purpose.
Distribution of Information
We reserve the right to disclose your PII (i) to governmental agencies or other companies assisting us in fraud prevention or investigation; (ii) as required by law; and (iii) when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on the Site. We will only disclose PII to governmental agencies or other companies when trying to protect against or prevent actual or potential fraud or unauthorized transactions or investigating fraud which has already taken place. PII is never provided to these governmental agencies or companies for marketing purposes. We may also disclose your personal information to any other third party with your prior consent including any limitation on use and disclosure of said information.
Commitment to Data Security
Your PII is kept secure. Only authorized employees, agents and contractors (who have agreed to keep information secure and confidential) have access to this information.
We follow generally-accepted industry standards to protect PII submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect your PII, we cannot guarantee its absolute security.
Updating Your PII
Upon request, CLX will provide you with information about whether we hold any of your personal information. You can update, change or delete your PII by providing updated information to your CLX contact. We will respond to your request within a reasonable timeframe.
CLX acknowledges that you have the right to access your personal information. CLX has no direct relationship with the individuals whose personal data it processes.
In certain circumstances we may be required by law to retain your personal information, or may need to retain your personal information in order to continue providing a service, resolve disputes or enforce our agreements.
Privacy Contact Information
If you have any questions, concerns, or comments about our Policy you may contact us using the information below:
By e-mail: privacy@CLXlogistics.com
By Phone: (267)419-9305
By Mail: CLX Logistics, 960 Harvest Drive – Building A, Blue Bell, PA 19422
The effective date of this Policy is May 7, 2018.
We reserve the right to make changes to this Policy. Any changes to this Policy will be posted.
Changes to this Policy
If we decide to change our Policy, we will post those changes to this Policy, the home page, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.
We reserve the right to modify this Policy at any time, so please review it frequently. If we make material changes to this Policy, we will notify you here, by e-mail, or by means of a notice on our home page. Any changes to the Policy will only apply to activities and information on a going forward, not retroactive, basis.
As information, like any other corporation CLX Logistics is subject to the investigatory and enforcement powers of the Federal Trade Commission (FTC) with the possibility, under certain conditions, for an individual to invoke binding arbitration.
This policy was last amended on 19 July 2018.
1. Identity and contact details
You can contact us via electronic mail at firstname.lastname@example.org
CLX Logistics Europe B.V. is established at:
Dr. Holtroplaan 50
5652 XR Eindhoven
The NetherlandsTelephone number: +31 (0)40 293 86 16
Fax number: +31 (0)40 293 86 17
The U.S. branches of CLX are established at:
CLX Logistics, LLC
960 Harvest Drive
Building A, Suite 200
Blue Bell, PA 19422(800) 288-4851
CLX Logistics, LLC
22 West Chicago Avenue
Suite 203 –
Naperville, IL 60540
2. Data we collect
Ways in which personal data is collected
- When you provide us with information
We do not collect information about you such as your name, address, telephone number, fax number or email addresses unless (i) you choose to provide that information to us or (ii) if it is required for the execution of an agreement we have with you or your company. For example, you may contact us, sign up for our newsletter, or you may call us or ask us to contact you. We maintain that information to accommodate your request. We may use this information to inform you of events, publications and the like that might be of interest to you.
- When we send you information
When we send you an electronic communication such as an email, we may collect certain information including the nature of the email, whether you opened our email, action you took upon receipt of our email (e.g. whether you opened it or deleted it), or your name and contact information.
- When You Use Our Service
CLX Europe ‘s computer systems (or those of its service providers) may electronically collect certain information about you when you use our services. The information collected may be machine generated and may include, for example, the domain name of your internet provider, your browser type, time zone, language, operating system, date of the visit, URL of the last webpage visited before visiting our services; and URL of the first page you visit after leaving our service; pages viewed, time spent on a page, click through, clickstream data, queries made, search results selected, history, or comments made.
- Information we obtain from third parties
We may obtain information from third parties, with whom we do business and who provide specific services on transportation (such as BluJay Solutions and Jira Ticketing System). You may also disclose information when transmitting information through our social networking buttons, for example the Twitter, Facebook or LinkedIn button. Please note that any information that is posted or disclosed through these third-party services may be available to us, or to other users of those services.
Legal basis for the processing
We solely process personal data when:
- you have consented to the processing of the personal data;
- the processing of the personal data is necessary for the performance of a contract between you and us or for taking any pre-contractual actions upon your request;
- the processing is necessary for us to comply with a legal obligation; and/or
- the processing is necessary for the purposes of our legitimate interests, for example to detect fraud.
Purpose of the processing
CLX Europe uses your personal data for the following purposes:
- provide the services as requested by the customer and to facilitate our services;
- respond to questions and other requests for information made through the services;
- send marketing information, system updates, or invitations to events that we think may be of interest;
- send communications that a customer has requested or that may be of interest to that customer in accordance with the customer’s preferences or apparent interests;
- keep records of contact information and correspondence;
- administer our service, diagnose technical problems, and otherwise manage our business;
- allow a customer to access and use the accounts as provided by the third parties commissioned by CLX Europe;
- in the case of IP address, to derive approximate location of each customer, to calculate usage levels, diagnose server problems, and in general to administer the service;
- improve customer experience, such as by personalizing content to a customer’s preferences or interests or expedite the processing and completion of a transaction;
- for our business purposes, such as to perform data analysis, audits, security and fraud monitoring and prevention; to enhance, improve, or modify our services, or identify usage trends;
- by aggregating information;
- perform other functions as otherwise described at the time of collection.
Categories of personal data
We collect the following categories of personal data:
- email addresses;
- phone numbers;
- company address;
- IP addresses.
Retention of the personal data
3. Disclosure of personal data to third parties
We do not sell, trade or otherwise transfer personal data to third parties.
However, we may transfer the information to our Trusted Parties.
These Trusted Parties process personal data on behalf of CLX Europe and qualify as a processor within the meaning of the GDPR. With each of these third parties, CLX Europe has entered into processing agreements in order to ensure a similar level of security and confidentiality of the personal data. CLX Europe remains responsible for these forms of processing and CLX Europe has taken the necessary measures in order to ensure that personal data is solely used for the purposes as described above.
We may also transfer personal data to our branches in the United States: the CLX offices in Philadelphia and Chicago (together: “the U.S. Branches”).
Lastly, we may transfer personal data when there is a legal obligation to do so (for example to regulators, fiscal authorities and investigation authorities).
4. Transfer of data outside the EU
Some of the personal data that we collect will be transferred to the U.S. Branches and/or stored at servers located in the United States.
The United States Department of Commerce and the European Commission have agreed on a set of data protection principles to ensure that adequate protection is given to Personal Information transferred from the EEA to the United States (the “EU-U.S. Privacy Shield”) by U.S. companies.
The U.S. Branches comply with the principles set forth in the EU-U.S. Privacy Shield and have certified to the United States Department of Commerce that they adhere to these EU-U.S. Privacy Shield principles.
5. Tracking tools
The cookies and pixel tags we use help us deliver ads (remarketing), measure their performance, and make them more relevant to you based on criteria like your activity in our application. Using these technologies, we can evaluate the effectiveness of the ads. This helps us provide high-quality ad content that might be more interesting to you.
Lastly, we use a service of Salesforce that provides information based on IP addresses. This service provides reports with information of the duration and manners in which our website is used. We use this information to improve the experience and traffic of our website. We emphasize that no reports are generated of personal information based on the IP addresses.
7. Rights of customers
Additionally, as a subject of personal data, you have the following rights:
- to request a copy of the information that we hold about you;
- correction of your personal data;
- removal of your personal data;
- restriction of the processing of your personal data;
- to object against the processing of your personal data; and
- to data portability.
9. Applicable law